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RETURNS

Returns must be made within 15 days from order delivery date.

Putting together some products belonging to more than one order is not allowed.

In case you want to request multiple returns of the same order at different times, Alive Cycling offers the Return Label only for the first shipment. We advise you to make the return in a single solution, otherwise, the second shipment will be at your expense.

Refunds are issued at the net of a fair fee to help us covering returns’ operating costs, as shown in the chart below.

COUNTRY
RETURN FEE
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
5€
Germany, Netherlands, Norway, Switzerland, Canada
10€
Australia, Bahrain, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Qatar, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, United Kingdom
15€
United States
10€

Please, in order to respect the time limit allowed for the returns, proceed with the shipment as soon as you receive the return label. We remind you that the label will last 5 days from issuing date.

If you wish to send back multiple products from different orders, be aware that one Return Label must be generated for each order.

Our customer service checks the returns integrity. It may take 2-3 working days. You will receive an email once they’re checked with your return label.

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